Friday, 27 December 2013

Word KB2837593 patch causing 100% CPU useage

Updating an image for a VMWare View VDI Desktop, I applied all of the recent Microsoft Office 2010 patches. However, when the desktops were refreshed, all started three copies of Winword.exe running under the System account. One of these copies of Word was using 100% which created mayhem on the VDI platform.

I've removed KB2837593 from the VMWare View VDI desktop image and the platform seems to have stabilised. We aren't seeing this on our Citrix XenDesktop platform, but this also doesn't have the KB2837593 patch applied yet.

Has anyone else seen this? Please feedback if you have.


  1. Posted this to the technet forums here:

  2. Also posted it to the VMWare forums: